Support
Need help?
WE are here for you
Whether you are unsure on how to use one of IDconnect’s features or the software is not working to your satisfaction, IDconnect’s team is available on call to answer your most pressing questions and support needs. There is no need to be stuck!
We know how frustrating it can be when you are in the middle of school, and something is not working the way you need it to. There is no time to wait, you need this problem fixed and you need it fixed now, so that you can carry on with your day.
IDconnect has the best support staff in the business! We are on-call, no matter what part of the world you are calling from. We have live and experience support staff in office answering the phones and answering your questions.
Or if you choose, you may email us and we will get back to you with an answer in a timely manner
Telephone
Our experienced support team are on call during your school hours, no matter where you are located. Call us at:
1-800-248-7460
Remote access
Schedule a time with one of our support staff to remote access log in to troubleshoot your POS with you.
ONline Support
If time isn’t of the essence, send us an email with your question and we will get back to you shortly.